Date: April 20, 2016
Author: Golf Industry Central

Club governance seminar

Golf Industry Central is very pleased to invite all board and committee members as well as senior managers to an exclusive Gregg Patterson and Norm Spitzig first ever joint presentation, Strategic Issues for Private Club Governance, to Australia and New Zealand the week of May 9–13, 2016.

Many of you have seen the duo present at prior GMA Conferences, and have taken away invaluable information. Golf Industry Central now presents a unique opportunity for your board and committee members to interact with two of Americas leading industry speakers and gain a deeper appreciation of all that it takes to successfully govern and manage a great private golf club.

This time exclusively during their visit to Australia and New Zealand, the duo are presenting on Creating and Sustaining the Powerfully Effective Service Culture and The 10 Keys to Long Term Prosperity in Private Clubs – 2016 and Beyond at the Huntingdale Golf Club in Melbourne on May 10, so make sure you don’t miss out!

Named “2015 Club Executive of the Year”, Gregg Patterson will join forces with Norm Spitzig for a “hands on”, intimate, highly interactive and entertaining half-day workshop, sharing their lifelong experience in, and love for, the private golf club world as the springboard to ruminate about the deeper, fundamentally important philosophical issues we all face.

Building on his experience as a club manager, Gregg has been a featured presenter at various club management seminars, assistant manager conferences and hospitality forums worldwide, and is now for the first time ever in Australia and New Zealand sharing his knowledge with golf club management and staff together with Norm Spitzig.

Norm, twice named the club industry’s “Educator of the Year”, is one of the original six people to attain the distinction of Master Club Manager, and is internationally recognized as an eloquent and visionary expert on private club operations and governance.

“If you ask 100 people who know anything at all about the private club industry to list the top 5 luminaries of leadership — many names may come and go — BUT — the name NORM SPITZIG remains a fixture. Norm’s command of the little nuances as well as the big picture is highly regarded, as well as his stage presence and writing talent. If there is anything you need to know, or want to now, about private clubs — I recommend that you’d better get to know Norm.”

– Michael Crandal

This comprehensive and entertaining half-day workshop has already received numerous rave reviews all around the United States, and is a great opportunity to train your service staff in all departments of your operation, even course maintenance – and for Board and committee members as well as General Managers, CEOs, management staff to gain understanding on how to successfully achieve booming member service and club prosperity.

As we all know, it's not as easy as the great managers make it seem!

The schedule and timings may vary from city to city so please click on link for the city you want to attend to see the specific timings for the day.

The following cities and locations have now been confirmed:

The fee for the day is $119 per person (inc gst) and limited space is available.

Early bird signups by April 17 will receive a $99 per person price, plus will go in to a draw to win a 30 minute mentorship meeting with either Gregg or Norm on the day.

**The Auckland registration is being organised by NZ GMA. Pricing may be different than the Australian events.

Special sideshows:

Gregg Patterson: “Creating and Sustaining the Powerfully Effective Service Culture”

Norm Spitzig: “The Keys to Long Term Prosperity in Private Clubs – 2016 and Beyond”

In addition to the half day workshop, all attendees will also receive a digital copy of Gregg’s recently compiled Club Management Anthology (the “best of the best” of Gregg’s extensive writings), a digital copy of Norm’s golf club humour classic Private Clubs in America and around the World, and an e-mail summary of all the great ideas that were generated, by both the participants and Gregg and Norm, during the workshop.

If you have interest in attending any of these events, and to register, please drop Mike Orloff an email at

To register [click here]. Cost is $110.