Golf Link FAQ For Golfers
In most instances your Home Club will be able to answer your questions regarding handicapping, scores, lost Golf Link cards etc.
How does Golf Link work?
I have noticed an incorrect score, missing score or unusual entry in my score history, what should I do?
My Golf Link card is lost or damaged and I need a new one, what do I do?
I think my handicap has been incorrectly calculated, who do I contact?
What should I do when visiting another club?
What should I do if I am a member of more than one club?
What should I do when I change my Home Club?
I have been sent an additional Golf Link card with the wrong number, what should I do?
I have been told my Golf Link number is invalid, why is this?
When I look up my Golf Link number on the website I see "Handicap Status: Unallocated". What does that mean?
I don't understand how the handicapping system works. How do I find out more?
I receive an error page or other message when trying to access my score history – what should I do?
I cannot remember my Golf Link number, what can I do?
My score status for the previous competition I played is marked No Score – Approved. What does it mean?
I noticed that my score status is No Score – Not Approved. What does it mean?
I need to update my address and contact details, who should I contact?
I have just joined a club and want to get an official handicap, what should I do?
Why can't I see the login area or the current handicap?
How do I know if my handicap will lapse on 1st January next year?
What are the terms and conditions of the use of Golf Link?
What is Golf Link Mates?
Q: How does Golf Link work?
A: Golf Link is the central handicapping system, devised by the Golf Australia to centrally process scores for the National Handicapping System. Clubs who are connected to the system send competition scores to the central server for Handicap calculation. All data on the system is submitted by the clubs for Golf Link to process. In general, any queries regarding personal details or score and handicap data should be referred to your club first.
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Q: I have noticed an incorrect score, missing score or unusual entry in my score history, what should I do?
A: Contact your home club, scores are entered by your club, or visited club, and any errors need to be referred to your home club for correction.
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Q: My Golf Link card is lost or damaged and I need a new one, what do I do?
A: Replacement Golf Link cards must now be ordered through the Golf Link website, please click here for further information,
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Q: I think my handicap has been incorrectly calculated, who do I contact?
A: In most cases your club handicapper can help you understand the handicapping process and how your handicap was adjusted. Golf Link processes scores in accordance with the Australian Handicapping & Course Rating Systems based on scores and course information submitted by the club. You can download a free copy of the Australian Handicapping & Course Rating Systems through this link
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Q: What should I do when visiting another club?
A: When playing in a competition at another club you should ask the club if they are using Golf Link and if so present your Golf Link card for registration in the competition. The visited club should enter your score into Golf Link through their system, there is no need to send your card back to your home club. If the visited club is not yet on Golf Link they should send your card to your home club.
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Q: What should I do if I am a member of more than one club?
A: You have a responsibility to nominate only one Home Club. You should advise your other (i.e.Non Home) Golf Link club(s) of your home club Golf Link number. They will enter that number on your club record, this will allow all your scores to be linked to the one score history.
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Q: What should I do when I change my Home Club?
A: You must advise your new Home Club of your old Golf Link number from your previous club. Your new Home Club will use your old Golf Link number when they perform a “Home Club Transfer”. This process allows your old score history to be transferred to your new Golf Link number at your new Home Club. A transfer minimises the possibility of a golfer having more than one Golf Link record and Home Club. You should also advise your other clubs (if any) of your new Golf Link number.
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Q: I have been sent additional Golf Link cards with different Golf Link numbers on them, what should I do?
A: You should only ever have one current Golf Link card. You should contact Golf Link via email to arrange for the additional Golf Link record to be deleted from the database. You have a responsibility to ensure that your nominated Home Club has your records in order and that you only use the Golf Link card issued by your Home Club.
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Q: The Golf Link website rejected my Golf Link number, advising that it is Invalid, why is this?
A: The Golf Link number you have entered was rejected because:
Your club has advised Golf Link that your Membership Status is 'Invalid'. If this is not correct, you should contact your Home Club to arrange for them to amend your details on Golf Link.
OR
You may have transferred your Home Club recently and you have been allocated a new Golf Link number. Your new Home Club can advise you of your new number.
OR
The number you have entered does not exist on the Golf Link database. Please check that the number is the one that appears on your Golf Link card.
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Q: When I look up my Golf Link number on the website I see "Handicap Status: Unallocated". What does that mean?
A: Unallocated handicap means that your club has not yet sent your initial handicap to Golf Link. Contact your club if you have any queries about your initial handicap.
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Q: I don't understand how the handicapping system works. How do I find out more?
A: A free copy of the Australian Handicapping & Course Rating Systems is now available through this link. If you have further enquiries, you should contact your club, State Golf Association or Golf Australia.
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Q: I receive an error page or other message when trying to access my score history – what should I do?
A: Try refreshing the page in your browser using the "Refresh" or reload button or CTRL+F5 on your keyboard.
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Q: I cannot remember my Golf Link number, what can I do?
A: Your club will have a record of your Golf Link number, if you cannot contact your club, contact Golf Link help.
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Q: My score status for the previous competition I played is marked No Score – Approved. What does it mean?
A: No Score – Approved is used as a Score Status if you have not returned a Score Card and this has been approved by the club. The status of Approved is decided by a club official upon understanding the circumstances that lead to the round being incomplete. Acceptable reasons include illness, bad weather or emergency. There is no adjustment to the handicap.
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Q: I noticed that my score status is No Score – Not Approved. What does it mean?
A: This is used as a Score Status if a player fails to complete a round or submit a score for handicapping purposes without reasonable justification.
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Q: I need to update my address and contact details, who should I contact?
A: Please contact your HOME club and ask them to update your address and contact details. The club will then update the Golf Link database.
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Q: I have just joined a club and want to get an official handicap, what should I do?
A: Male and female golfers must submit 3 cards for handicapping purposes. Please inquire with your HOME club handicapper or other club official regarding the process.
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Q: Why can't I see the login area or the current handicap?
A: We have recently modified the site to take advantage of the most common screen resolution now in use. If you can't see the login area or the current handicap in the score history page, it may be because your system is still running on a lower resolution than 1024 x 768. If possible, we suggest you increase your resolution to at least this value. If this is not possible, please scroll to the right.
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Q: How do I know if my handicap will lapse on 1st January next year?
A: Please note that the lapsing process will not occur from 1st January 2010 onwards.
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Q: What are the terms and conditions of the use of Golf Link ?
A: A copy of the Terms and Conditions is available here in Adobe Acrobat (.pdf) format.
Click here to download.
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Q: What is Golf Link Mates?
A: Click here for more details.
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If you can not find the answer to your question here, contact us at
Golf Link Help