Date: September 19, 2014

Workforce Management

Successful golf clubs have good people doing great things. The people in your club, staff & volunteers, are your workforce and they are the people you need for your club to function e.g. board/committee, sub-committees, employees and other volunteers.

If you understand your workforce, the number of people and skills required for the various roles, you are better placed to achieve your club’s desired outcomes.  Supporting people in their roles is critical to their success and the club success. 

Workforce planning is about ensuring you have:

  • the right people
  • in the right roles
  • for the right time
  • with the right skills; &
  • at the right cost.

In addition to these factors you should seek out people who reflect the values behaviours and attitudes of the club.

The supporting resources will assist you and your club in managing volunteers and employees.


The Law

The Work Health Safety Act has replaced the Occupational Health Safety Act (in the Commonwealth and all states except WA & Vic).

The Act outlines the requirements of organisations that operate as an ‘employer’ – Person Conducting the Business or Undertaking (PCBU) but also engage volunteers.

If your club is a PCBU, under the Work Health and Safety Act, as many are, then the law requires that you ensure the physical and mental health and safety of your workers, including any volunteers you may have, so far as is reasonably practicable.

For more information on volunteers under the Work Health and Safety Act (WHS) visit

ASC volunteer market_segmentation_-_types of and strategies for volunteers

Fairwork Australia – Minimum-workplace-entitlements

Volunteer Management- A useful on-line tool

V-Star is a volunteer management tool for clubs

It has been developed by the Sth Australian government and is available for clubs in all States/Territories to use.